We have managed to obtain over a dozen percent higher transaction amounts per customer. The coffeeshops included in the knowhow.center platform programme obtained over a dozen percent higher transaction amounts per customer. Amazing, how easy it is to train and monitor our employees through this platform. After a trial period, we are now implementing it in all of our coffeeshops throughout the country.
We can now see clearly, that enhancing our employees' knowledge and skills benefits our sales.
The greatest strenght of the platform is the simplicity of use and the increase of sales.
Three words: intuitive, simple and fast. We are now able to share new information and see how it takes up very quickly. This tool is priceless when it comes to implementing new standards and regulations - without the employees' reluctance. The platform is user-friendly and does not require any IT skills whatsoever. All functions are intuitive and easy to find. The entire platform only took two hours to implement.
We can now share knowledge and assess it much faster.
The greatest strenght of the platform is the advanced technology that is user-friendly at the same time.
Our biggest problem were daily phonecalls from our customers concerning the operation and maintenance of laser cutting machines that we produce and sell. The customers repetitively asked the same questions and we gave them the same solutions. It had been taking up a lot of time and energy. Introducing video user manuals has solved the problem entirely. Today, each customer has their own account on the platform, where they can find answers to nearly all of their problems. Thanks to the platform, we are able to share our knowledge and our best practices with our customers.
We have managed to lower the amount of customer service inquiries by nearly a 100%.
The greatest strenght of the platform is the simplicity of use and the simplicity of creating courses and user manuals.
We own several dozens of shops and we have many employees. Their knowledge of the product and the level of customer service are essential. Before we started using the platform, we used to print out all of the learning materials for our employees. It was very costly and time consuming and we were not able to verify our employees' knowledge. Today, creation and distribution of a course is easy as ABC. We can now verify who has learned the new materials and how well they have learned them. Whenever we change a product or a rule, all of our employees are immediately notified and we can easily verify how it took up.
We have noticed a 28% increase in sales since we had implemented the platform.
The greatest strenght of the platform is the simplicity of administration and the simplicity of use for our employees.
One of the biggest benefits of the platform – along with easy distribution of product and service knowledge - is the ability to verify whether our employees have read all of the procedures and bye-laws. The confirmation process has always been very important to our company and this platform improved it noticeably.
Improving the confirmation process for the employees who have read all of our procedures and bye-laws.
The greatest strenght of the platform is the clear and simple functionality.
The key factor to our company's activity is the knowledge about food additives. Our trade is full of constant product and technology novelties. Thanks to the platform we are now reassured that our employees are up to date with the current solutions and are able to use this knowledge at work. Any additional training or procedure modifications, that used to take weeks to carry out, now only take several minutes.
Instead of a few days or weeks, we can now train our employees within several minutes.
The greatest strenght of the platform is the time saving and the simplicity of use.